FAQ

How long does shipping take?

Our commitment to sustainability drives our practice of producing items upon order placement, eliminating excess stock. Learn more about our process on our Sustainability page. While this may result in slightly longer processing times compared to traditional online shops, we strive to deliver most orders within 14 days. Shipping durations may vary based on your location and the product you ordered.

An analytical review of a random sample of global shipments has revealed the following delivery timelines: 18% of orders reach the customer's doorstep within 7 days, 73% are delivered within 10 days, and approximately 9% exceed the 10-day delivery goal.

How do I return my purchase?

Please reach out to our support team for assistance in obtaining the appropriate return address tailored to your specific purchase. Kindly note that the return shipping label expenses are to be covered by you.

I ordered the wrong size. What now?

Return the item back to us and make a new order. Contact our support first.

Is shipping free? Are return shipping labels provided free of charge?

Regrettably, shipping and return shipping costs are the responsibility of the customer. This approach encourages mindful purchasing and enables us to reduce the frequency of shipments, consequently lowering our overall CO2 footprint.

Why am I receiving multiple packages?

We adopt an eco-friendly production model, triggered upon receipt of your order, to minimize overproduction and waste. For further details, please visit our Sustainability page. Please note that depending on the products ordered, they may be fulfilled from different locations, resulting in multiple packages.

Do you ship world wide?

We ship almost everywhere! Our shipping coverage extends to 85%. Kindly note that shipping costs are the responsibility of the customer. This practice encourages CO2 lowering shopping habits and helps shrink our shipping load, making our planet a happier, greener place!